City Union Bank Credit Card Customer Care

Q: Is the customer care number given above applicable for all the states in India?

Yes, the customer care number ( 18001205000 ) is applicable for all the states in India. .

City Union Bank offers dedicated customer care services that address various types of banking issues, including credit card-related problems. Customers can reach out to the customer care center by calling 18001205000 or write to customercare@cityunionbank.bank.in.

Updated On - 08 Sep 2026

City Union Bank Credit Card Customer Care Details

The customer care details of City Union Bank credit card are given in the table below:

Customer Care Channels	Contact Details
Contact number (All states)	18001205000
Telephone number	+91 435 2402322 and +91 435 2401622
Email	customercare@cityunionbank.bank.in
Transaction monitoring numbers	18001205000, 1140715246, 1140715245, 4448163640
Fax	+ 91 435 2431746
Grievance redressal level II	Name: Mr. Satish Kumar G Number: 044 22531042Email: complaints_grievances@cityunionbank.in
Principal Nodal Officer	Name: Shri. G. Satishkumar Number: 0435 2402322Email: complaints_grievances@cityunionbank.in FAX: 0435 2431746

City Union Bank Credit Card Customer Care Numbers

City Union Bank Credit Card Grievance Redressal

Customers can register a grievance if they are dissatisfied with the bank’s service regarding any issue. The steps to register a complaint at the City Union Bank credit card grievance redressal are mentioned below:

Level I: Customer Service Support

If customers not satisfied with the service of the bank, contact our Customer Service Center at 1800 120 5000.

Level II: Grievance Officer Escalation

Customers can escalate their grievance to the Grievance Officer by providing the reference number, in case the issue remains unresolved at Level I.

Level III: Principal Nodal Officer Escalation

Customers can escalate the complaint to the Principal Nodal Officer for Complaint and Redressal (final level of escalation) with complete details, if they are still not satisfied with the response at Level II.

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FAQs on City Union Bank Credit Card Customer Care

1.Is there a toll-free customer care number for City Union Bank?

There is no toll-free customer care number. However, you can call the bank at the customer care number given above.

2.Is the customer care number given above applicable for all the states in India?

Yes, the customer care number (18001205000) is applicable for all the states in India.

3.Can I approach the bank for any credit card related queries?

Yes, each branch has qualified personnel who will help you in the resolution of your queries or complaints.

4.If my issue is not resolved at any of the two levels listed under the Grievance Redressal section above, what do I do?

In case your grievance has not been resolved at level 1 or 2, you may contact the Banking Ombudsman.

5.If I am not a customer of the bank, can I still use the online form to register my grievance?

Yes, the online form on the bank's website is open to both non-customers and customers.

About the Author

Annie Jangam

Annie Jangam is a financial writer with a unique background in biotechnology and eight years of genomics research experience, culminating in 6 international publications. She combines her analytical and communication skills to simplify complex financial concepts, delivering precise and creatively engaging content in the fintech industry. She covers various financial products such as banking, insurance, credit cards, tax, commodities, and more. Outside of the financial realm, she dabbles in poetry. Her extracurricular passions include organizing events like One Billion Rising and Human Rights Day. She is committed to the equality of all people, a principle rooted in her Christian faith. Annie strives to embody the values of faith, hope, and love in both her work and her life.

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